Customer Support
03 9988 1137 | Email Us

Frequently Asked Questions

How long does shipping take?
Please look at the stock message for each item. These are "In Stock Now" and "Pre-Order for Delivery in 5-7 Days".
What does "Pre-Order for Delivery in 5-7 Days" mean?
Items stating this are in stock at our suppliers warehouses and are ordered in especially for you. They are not held in our warehouse. Therefore these items cannot be shipped immediately, as we need to wait for them to arrive to us from our supplier.

Selecting Express Shipping does not speed this process up, it simply means that we will ship it to you via Express Courier once we receive it, rather than via Standard Mail.
What is the difference between Standard and Express Shipping?
Standard Shipping is via Australia Post regular mail or Toll Road. Delivery can take up to 5 days from the date we ship your order.
Express Shipping is via eParcel Express Post or StarTrack Express courier. Delivery is usually 1-2 days from the date we ship your order.

Selecting Express Shipping on an item marked "Pre-Order for Delivery in 5-7 Days" will not speed up the delivery of your order. The estimated delivery date shown in green at the Checkout is the fastest date we can deliver your order by.
Can I pay extra to get my order faster?
All orders are shipped as quickly as possible. We cannot ship your order faster than the Estimated Delivery Date shown in checkout. If you wish to change your order please use the form below to contact us, or call using the number at the top of our website.
When will my order arrive?
Your delivery date was shown in the cart and checkout. It is also shown in your Order Confirmation email. To confirm when your order will arrive you can also log in to your account. If you need to send an enquiry, please use the form below. For more information, view our shipping page.
Are you based in Australia?
Yes. We are an Australian owned and operated company and all transactions are processed in AUD. All of our product ships from our Melbourne warehouse.
If you have any more enquiries, get in touch!
Can I return an item?
We offer exchange or store credit for change of mind and incorrect sizes purchased. See our full Returns Policy for more information.

Contact Us

Find us here:

View Larger Map (a division of Directshop Pty Ltd, ABN 69825647553).

Sette Park, Factory 14,
144-150 Canterbury Road,
Kilsyth South, Vic, 3137

We are not a retail store and cannot cater for walk-in sales. 

You can contact us:

By Email: or just use the form below.

By Phone:

(03) 9988 1137 or +61 3 9988 1137 outside Australia.

Call between 9am and 5pm Monday to Friday, AEST.

By Mail:,
Factory 14,
144-150 Canterbury Road,
Kilsyth South, Vic, 3137

Contact Information

Please note that we respond to customer email enquiries during business hours only, from 9am - 5pm, Monday to Friday, AEST

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